Business Details
Trusted Customer Communication Solutions Provider
OSG has been a leader in Customer Communications Management (CCM) for over 50 years, delivering innovative solutions that integrate print and digital channels to enhance customer engagement. Our expertise spans regulatory compliance, secure data handling, and scalable communication strategies tailored to industries like financial services, healthcare, and telecommunications. With a national production footprint and a team of 4,400 communication experts, we serve 4,400 clients, managing over 1 billion communications annually. Our leadership combines deep industry knowledge with cutting-edge technology to ensure clients meet evolving customer expectations.We prioritize security through PCI compliance, HIPAA adherence, and HITRUST certifications, supported by annual SOC audits. Our client-centric approach focuses on simplifying complex communication processes while maintaining regulatory compliance. With facilities across the U.S., we provide reliable, efficient solutions for critical transactional and marketing communications. Our patented technologies, including JourneyConnect Orion, leverage AI to deliver personalized, real-time customer interactions. We are committed to fostering long-term client relationships through transparency, innovation, and a dedication to exceeding expectations.
Services
Customer Communications Management
Print and Digital Solutions
Compliance and Security Services
Payment Processing
Direct Mail Campaigns
Highlights and features
- We offer 50 years of expertise in managing critical customer communications.
- Our predefined communication journeys streamline regulatory compliance across industries.
- Digital-first solutions integrate print and digital channels seamlessly.
- Nationwide production footprint ensures efficient, scalable service delivery.
- AI-driven platforms like JourneyConnect Orion enhance real-time customer engagement.
Associations and certifications
- PCI
- HIPAA
- HITRUST
- SOC
What people say
Supportive and knowledgeable
Understands our business
Efficient and helpful
Responsive and enjoyable
Services
Customer Communications Management
Our Customer Communications Management (CCM) solutions streamline regulatory and transactional communications across print and digital channels. Leveraging 50 years of expertise, we ensure compliance with industry standards like HIPAA and PCI while enhancing customer engagement through personalized, data-driven interactions. Our services reduce operational complexity for clients in financial services, healthcare, and telecommunications.
Print and Digital Solutions
We integrate print and digital communication channels to deliver cohesive customer experiences. Our solutions include direct mail campaigns, digital notifications, and hybrid strategies that adapt to client preferences. With a nationwide production footprint, we ensure timely, cost-effective delivery of over 1 billion communications annually while maintaining strict quality controls.
Compliance and Security Services
Our compliance services ensure communications meet industry-specific regulations, including HIPAA for healthcare and PCI for payments. We undergo annual SOC audits and maintain HITRUST certifications to validate our security frameworks. These measures protect client data and reduce legal risks through rigorous encryption, access controls, and audit trails.
Payment Processing
We provide secure payment processing solutions that support multiple channels, including online portals and lockbox systems for check processing. Our platforms reduce payment delays and errors through automation, while PCI compliance ensures transaction security. Clients benefit from faster revenue cycles and improved customer satisfaction.
Direct Mail Campaigns
Our direct mail services combine targeted design with efficient production to boost customer acquisition and retention. We optimize mail campaigns for speed and cost-effectiveness using advanced analytics to track engagement. These services are particularly used by clients in insurance and property management seeking tangible communication methods.
People
Dean Cherry
Chief Executive Officer
Dean Cherry brings 35+ years of print and mail industry leadership, previously serving as CEO at RR Donnelley and Cenveo. He holds a BS in Finance and an MBA from Murray State University, focusing on operational excellence and customer-centric growth strategies.
Bob Nelson
Chief Revenue Officer
Bob Nelson has 25+ years driving revenue growth in print and digital solutions. He previously led sales at IonQ and RR Donnelley, with a focus on client retention and market expansion. He holds a BS in Business Administration from the University of Southern California.
Mike Barenklau
Chief Operating Officer
Mike Barenklau oversees operations with expertise in print and digital communications. Prior roles include Senior Vice President at RR Donnelley, where he optimized productivity and client satisfaction. He holds a BS in Electrical Engineering from South Dakota State University.
Brett Shroll
Chief Financial Officer
Brett Shroll leads financial strategy with 25+ years in global finance roles at companies like Spectrum Brands and Johnson Controls. He holds a BBA and MBA in Finance from the University of Wisconsin-Whitewater, focusing on operational efficiency and growth.
Gautam Anne
Chief Information Officer
Gautam Anne directs technology strategy with 25+ years in healthcare and financial services IT. He previously held leadership roles at Pitney Bowes and Oracle, specializing in cloud migration and cybersecurity. He holds a BS in Electrical Engineering and an MS in Computer Science.
Questions
What industries does OSG serve?
OSG serves financial services, healthcare, insurance, telecommunications, property management, and government sectors with tailored communication solutions.
How does OSG ensure regulatory compliance?
We maintain PCI, HIPAA, and HITRUST certifications, along with annual SOC audits, to ensure all communications meet industry-specific regulations.
Can OSG integrate digital and print communications?
Yes, our solutions seamlessly combine print and digital channels to create cohesive, customer-centric communication strategies.
What security measures protect client data?
We use encryption, access controls, and third-party audits to ensure data confidentiality, integrity, and availability across all services.
How does OSG handle large-scale communication needs?
With a nationwide production footprint and 4,400 communication experts, we manage over 1 billion communications annually for scalability and reliability.
What innovative technologies does OSG use?
Our JourneyConnect Orion platform uses AI to deliver real-time, personalized customer interactions across channels and devices.
