Business Details
14 Years
experience
AI-Powered Customer Loyalty and Marketing Platform
Clutch transforms how B2C companies identify, understand, and motivate customers through its AI-powered retention marketing platform. Founded in 2012, we have invested heavily in research and development to create a future-proof solution that connects customers to brands with personalized marketing at scale. Our platform integrates customer data, loyalty management, offer optimization, and marketing orchestration tools to drive behavioral change and enhance brand reputation. With over 600 clients across 19 countries, we serve industries ranging from retail and hospitality to healthcare and consumer packaged goods.Our team of experts combines technical innovation with strategic leadership to deliver measurable results, including increased customer lifetime value, reduced churn, and improved marketing ROI. We prioritize global data compliance and offer 40+ pre-built integrations to streamline operations. Our mission is to empower businesses to individualize customer journeys, protect margins, and achieve sustainable growth through actionable insights and cutting-edge technology.
Services
Customer Data Platform
Loyalty Management
Offer Management
Marketing Orchestration
Gift Cards & Stored Value
Details
- Year established: 2012
Highlights and features
- We have over a decade of experience in AI-driven marketing solutions.
- Our platform uses machine learning for real-time customer insights.
- We offer 40+ pre-built integrations for seamless operations.
- We serve 600+ clients across 19 countries with tailored strategies.
- We provide comprehensive loyalty management and data platforms.
What people say
AI-driven personalization
Seamless integrations
Measurable ROI improvements
Effective loyalty programs
Real-time data insights
Services
Customer Data Platform
Centralize customer data across channels for real-time insights. Our platform unifies zero-party to third-party data to create dynamic profiles, enabling precise segmentation and compliance-ready analytics. Enhance decision-making with machine learning-driven behavioral tracking.
Loyalty Management
Design personalized loyalty journeys that adapt to customer behavior. Leverage AI to reduce churn, measure program ROI, and convert anonymous gift card users into repeat buyers through targeted engagement strategies.
Marketing Orchestration
Coordinate cross-channel marketing efforts with AI-optimized timing and content. Automate workflows to reduce costs, improve attribution reporting, and deliver hyper-relevant messages that drive customer action in real time.
Offer Management
Deploy machine-learning-generated offers tailored to individual customer segments. Maximize profitability by triggering context-aware discounts and incentives at optimal engagement moments across email, SMS, and direct mail.
Gift Cards & Stored Value
Transform gift cards into strategic marketing tools. Reduce anonymity through digital account linking, then leverage balance data to upsell across channels and convert one-time buyers into loyal customers.
People
Ned Moore
Executive Chairman of the Board
Advancing Clutch's mission with strategic growth initiatives. A Villanova Economics graduate, Ned has received multiple tech innovation awards and leads industry thought leadership efforts.
Craig Hauben
Chief Executive Officer
Driving overall company strategy and expansion. Craig brings extensive leadership experience in technology innovation and has guided Clutch's global market positioning since 2012.
Mark Pollock
Chief Financial Officer
Overseeing financial operations with CPA expertise. Mark ensures fiscal discipline while supporting strategic growth initiatives, combining Temple University's business foundation with Drexel's advanced financial insights.
Ed Dunkelberger
Chief Information Security Officer
Safeguarding digital assets with Kutztown University's technical expertise. Ed ensures regulatory compliance while aligning security protocols with business objectives across Clutch's global operations.
Joe Pino
SVP, Strategy
Leading go-to-market strategies with Rutgers Economics background. Joe specializes in product commercialization and partner ecosystem development, driving Clutch's vertical market expansion through innovative solution design.
Questions
What industries does Clutch serve?
Clutch serves specialty retail, hospitality, grocery, fuel/convenience, consumer packaged goods, consumer services, and healthcare industries with tailored loyalty solutions.
How does Clutch's AI platform improve customer retention?
Our AI analyzes customer behavior patterns to deliver personalized offers and journeys, reducing churn by 20-35% across client implementations.
Can Clutch integrate with existing systems?
Yes, we offer 40+ pre-built integrations with platforms like Salesforce, Shopify+, and Oracle, plus custom API connections for seamless implementation.
What data security measures are in place?
We maintain global data compliance standards with encryption, access controls, and regular security audits conducted by our dedicated CISO team.
How are marketing campaigns optimized?
Machine learning algorithms analyze customer segments to determine optimal send times, channels, and content for maximum engagement and conversion rates.
What support resources are available?
Clients receive implementation support, 24/7 technical assistance, and access to our developer hub with API documentation and integration guides.
